FAQs

Orders & Payment

• How do I place an order?
  Add your desired fur coat to the cart, proceed to checkout, and enter your shipping and payment details. You will receive an order confirmation email shortly afterward.

• What payment methods do you accept?
  We accept major credit and debit cards, PayPal, and other local payment options displayed at checkout.

• Can I modify or cancel my order?
  Orders process quickly. Please contact support@dotly.shop within 1 hour to request changes or cancellations, and we will do our best to assist before shipment.

Shipping & Delivery

• Do you offer free shipping?
  Yes, shipping is free on all orders, regardless of the purchase amount.

• How long does shipping take?
  Orders are processed within 1–2 business days, with delivery typically between 3–8 business days depending on your location and courier.

• Can I track my order?
  Yes, once your order ships, you will receive a confirmation email with tracking details.

• Do you ship internationally?
  Yes, we ship worldwide. Delivery times and customs duties may vary based on destination.

Returns & Exchanges

• What is your return policy?
  You may return unworn, unwashed, and tagged items within 30 days for a refund to the original payment method.

• How do I initiate a return or exchange?
  Contact support@dotly.shop with your order number and return reason to receive instructions.

• Who pays for return shipping?
  Return shipping costs are covered by Dotly for defective or incorrect items. For other returns, customers may be responsible for return shipping fees.

Customer Support

• How can I contact customer service?
  Email us any time at support@dotly.shop. We aim to respond within 24 business hours.

• Do you offer gift wrapping or gift cards?
  Yes, gift messages can be added at checkout, and digital gift cards are also available.